Judith M millinery supply house
www.judithm.com
104 South Detroit Street
LaGrange IN 46761
260-499-4407 
fax 260-499-3477
info@judithm.com

Our address, e-mail, and phone are also listed on our "About Us" page.

We do not require a minimum purchase. However, we do have a minimum shipping charge of $5.50, regardless of the amount ordered.

For on-line, order-form and over the phone purchases we accept Paypal, Visa, MasterCard, American Express and Discover credit cards, and Visa and Mastercard debit cards. If choosing Paypal, please enter your email address registered with Paypal in the box instead of your card number. We will make a payment request through Paypal once your order is packaged and ready to ship.

If you prefer not to make any purchases online you can easily buy our products by:

1. Printing off one of our order forms, then completing the form and faxing or posting it to us with your payment details. Please provide us with your contact details so we can confirm receiving your order and respond to any questions.

2. You can call us with your order and payment information. Toll free in U.S. and Canada (877) 499-4407.

3. If you have ordered with us before and the payment information has not changed, you may email your order to us. Please DO NOT send any credit card details via e-mail. While online shopping on this site is safe and secure, e-mail is generally not encrypted for security.

We want you to be pleased with your Judith M purchase and service. If for any reason you are not satisfied, you may return the merchandise for credit, refund, replacement or an exchange (excluding freight). Merchandise returned later than 30 days will be charged a 15% restocking fee.

As a courtesy to us, please call or email to let us know the product is being returned. 1-260-499-4407 or info@judithm.com

Please inform us immediately should any of our products arrive damaged or incorrect from your order. We will, of course, replace any items damaged during the delivery process.

• The purchaser will be reimbursed postage costs when returning goods that arrived damaged or faulty, or incorrect orders. We cannot be held responsible for goods lost in transit to us. For peace of mind we recommend you send the goods via UPS or Priority Mail with Delivery Confirmation. Please insure the package for the value shown on the invoice receipt.

NOTE: Do not use newsprint to package a product for return.

• We are unable to accept any returns that have been customer damaged or used. Returned items must be in originally received condition. We will not accept items for return which have been exposed to cigarette or any other kind of smoke or heavy odors.

• Any refund due will be placed on the credit card used for the original purchase once we have received the returned items. Allow 1-2 billing cycles for the credit to appear on your statement. If the original payment was made by check you will receive a refund check or money order in the mail. Please refer to our refund policy for details.

*Special orders, schools, bookstores and organizations - please inquire about returns/refunds policy specific to your account.

Privacy Policy

Judith M is committed to protecting your privacy because we base our business on the trust you place in us. The information we collect is gathered to ensure secure ordering and to provide a more personalized shopping experience. You can help us ensure your privacy by not sharing your e-account user name or password with anyone.

How much information must I share? The amount of information we collect depends on you. We only collect the information needed for secure ordering and customizing your shopping experience. Your basic account information can be updated by you at any time.

Is my information shared with 3rd parties? We understand that consumers have increasing concerns about protecting their privacy on the internet. Judith M's policy is that personally identifiable information will not be sold or otherwise made available to third parties, unless such disclosure is required by law or specifically authorized by the user.

What about e-mail? When you purchase online from Judith M we may contact you by e-mail to confirm your order, or to update you on its status. If you do not wish to receive such e-mails, simply let us know. Judith M, as a company, does not send unsolicited e-mail. If you have requested information or purchased from our website, we assume you have an interest in our products and we will occasionally send you promotional or product information. If you do not wish to receive such e-mails, simply let us know. If someone has signed you up without your permission, forward it to judithm@judithm.com and we will happily unsubscribe you.

How do you protect my information? Judith M stays on the leading edge of today's technology regarding protection of your personal information. We employ powerful 128-bit encryption technology and Secure Socket Layers (SSL) in all areas where your personal identity is required. All transaction information is processed under encrypted channels. To be sure you have the most protection available, be sure to download the latest version of today's most popular browsers, Microsoft Internet Explorer and Mozilla. In addition, access to your personal information is restricted within our company to provide maximum security.

What about cookies? We use cookies as a handy way to give you better service. They personalize your shopping experience and they help identify you. You will need to set your browser to accept cookies if you wish to add items to a shopping cart. Information collected or stored via cookies includes purchases, log in data, and pricing level. This information is kept in a secure area within judithm.com.

How can I give you feedback? Send us feedback via e-mail. Feedback given in this manner becomes the property of Judith M and may be used for promotional purposes.

How can I contact you? Click here to contact us: judithm@judithm.com

 

This information is included in our privacy policy which you can find in the previous answer.

A confirmation is automatically sent to your mailbox when an order is received. Please review it and contact us if there are any changes or corrections. If you do not receive an email confirmation of your order, please contact us about the problem.

If you have just made an online purchase and your payment details have been accepted, but now you wish to cancel that order, then please contact us by phone or email. We will need the order reference number that was given to you when your payment was accepted. If your card has already been charged a refund will be placed on the card used for the original purchase (see reefund policy statement) on the next business day.

An effort is made to process and ship orders, received before 1 pm, on the same business day. If an item is out of stock, we will notify you promptly for back order approval and approximate shipping date.

Shipping is factored by dimensional size and weight of package and zip code. We select the lowest price for you between UPS Ground* and Priority Mail.**
Or, if you need your order delivered by a certain date you can select one of the options below. Remember that the option you select may increase your shipping costs! **

* ORM-D classified goods must be shipped via UPS Ground

** Be aware that USPS Priority Mail is not always cheapest! USPS rates have risen dramatically and unless the package is of a small size and under one pound in weight, the cost to ship via Priority Mail will more likely be higher.

• Standard Shipping (2-6 business days)
• Two-Day Shipping (additional shipping costs will incur)
• One-Day Shipping (additional shipping costs will incur)

If you need your order delivered by a certain date, mention your "need by date" in the special instructions box at the bottom of the order confirmation page.
There is a minimum shipping charge of $5.75. Shipping costs will not show when you Confirm the Order. If you need to know exact shipping costs before ordering please contact us.

For Canadian and International addresses we will calculate international shipping, then email you the various options and costs, allowing you, the customer, to select the preferred method.

We calculate international shipping and allow the customer to select her/his preferred method. There are three options (not all three are available depending on package size, weight and destination).

For International addresses the following shipping options are available (not all options are available to all regions):

First Class Mail Intl - For small packages only (varies) / Insurance not available.
Priority Mail Intl - 6 to 10 days / Insurance included.
Express Mail Service (EMS) - 5 to 7 days / Insurance included.

United Parcel Service (UPSI) - (3 to 65 days) in general this costs the most, with the exception of standard UPS to Canada. The customs brokerage fees also run higher with this option. To retain our good status with U.S. Customs we will not label product as "Gift". International orders are listed either as "Crafts" or "Educational" goods. Both of these categories have lower fees attached by most countries.

Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to placing your order.

We check all options and send the customer an email listing the choices available and the approximate shipping costs. Once the customer has selected an option we process the order and email a final copy of the invoice to the customer. All international packages are insured unless sent via First Class Mail. That selection cannot be insured or traced.